Our Policies

Due to the nature of our trading service, where items are immediately forwarded to other users, we cannot offer returns. Once a trade is completed and your item has been sent to another user, the transaction is final.

We strive to ensure all users have a positive trading experience. Refunds may be issued under the following circumstances:

• If you are genuinely dissatisfied with your trading experience
• If there was a significant misrepresentation of the traded item
• If there are exceptional circumstances that our support team deems warrant a refund

Each refund request will be evaluated on a case-by-case basis by our support team. We reserve the right to request documentation or evidence to support refund claims.

Our platform acts as a trusted intermediary for trades. Here's how our dispute process works:

All items involved in a trade must be sent to our facility first. Our team will inspect items upon receipt to verify:

• Item matches the pictures provided in the listing
• Condition matches the description provided
• No signs of counterfeit or fraudulent activity

If any discrepancies are found:

• We will immediately notify both parties
• The original owner can choose to have their item returned (shipping at their expense)
• The trade will be cancelled
• Any associated fees will be refunded according to our refund policy

If both items pass inspection, they will be forwarded to their respective recipients.

Authentication Disclaimer

We are not an authentication service. While we guarantee that you will receive the exact item shown in the listing photos, we cannot and do not guarantee the authenticity of any items traded on our platform. As a trader, it is your responsibility to:

• Carefully review all photos provided in listings
• Request additional photos if needed for verification
• Ask questions about the item's history and condition
• Perform due diligence before agreeing to any trade
• Make informed decisions about the items you choose to trade

We are only responsible for items while they are in our physical possession. Any damage or issues that occur during shipping are not our responsibility and should be addressed through the shipping carrier's insurance policy.

• Trades can be cancelled at any time before both parties have accepted the trade
• Once a trade is accepted by both parties, cancellations are only possible in special circumstances
• For special circumstances requiring cancellation after acceptance, please contact a moderator

Valid reasons for special circumstance cancellations may include:

• Personal emergency
• Unexpected item damage
• Inability to complete the trade due to circumstances beyond your control

Contact our moderation team for assistance with special circumstance cancellations.

Information We Collect

We collect and process the following information:

• Account information (name, email, shipping address)
• Trading history and preferences
• Communication records between traders
• Photos and descriptions of items listed for trade
• Payment information when applicable

How We Use Your Information

Your information is used to:

• Facilitate trades and shipping
• Verify user identity
• Process payments
• Communicate about trades and platform updates
• Improve our services
• Prevent fraud and abuse

Information Sharing

We only share your information:

• With shipping carriers to fulfill trades
• When required by law
• With service providers who assist in platform operations

Data Security

We implement appropriate security measures to protect your personal information. This includes encryption, secure servers, and regular security audits.

Your Rights

You have the right to:

• Access your personal information
• Request corrections to your data
• Delete your account and associated data
• Export your data
• Opt out of marketing communications

Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze platform usage
• Prevent fraud

Contact

For privacy-related concerns, contact our privacy team at [email protected]

We reserve the right to update these policies at any time. Users will be notified of significant changes to these policies.