Frequently Asked Questions

How long does the trading process take?
We aim to inspect and ship items within 24 hours of receiving them. The faster you and your trade partner ship, the faster you get your items!
What does your middleman service do?
We verify that items match their listing photos and descriptions before forwarding them to ensure you get exactly what you traded for.
Will I receive updates during the process?
Yes! You'll get notifications for shipping, item receipt, verification, and delivery with tracking information.
What's the trading process?
List items → Make trades → Ship to us → We verify → We ship to new owners.
What happens if my trade partner's item doesn't pass verification?
You receive a full refund and we will return your item to you at no charge.
What happens if my trade partner doesn't ship?
You receive a full refund and we will return your item to you at no charge.
What if I have a problem with my trade?
You can summon a moderator to help resolve any issues. Go to trade messages → type @mod